Frequently Asked Questions

An initial assessment by a qualified physician examining your medical history to determine eligibility. If approved, the practitioner issues an MMJ recommendation—essential for obtaining a med card.

An evaluation is the first step. Upon approval, physicians issue a recommendation documenting your qualifying condition. You then register with your state's MMJ program using this recommendation to obtain an official ID card.

Eligibility varies by state regarding age, qualifying conditions, and other factors.

No. NuggMD is a telehealth platform connecting patients with state-licensed evaluating physicians online who conduct assessments and issue recommendations via secure, HIPAA-compliant technology.

Yes. All practitioners are fully licensed in their respective states with required certifications, operating only in states permitting telemedicine evaluations.

Yes. The platform complies with state and federal regulations, keeping patient information confidential with HIPAA-compliant technology.

HIPAA compliance protects medical information. Payment processing uses bank-grade encryption. Note: Some states make MMJ patient status available to law enforcement, though not publicly.

NuggMD never shares patient information without permission. State databases aren't accessible to the general public.

Protections vary by state. Consult the Learning Center or an attorney for jurisdiction-specific guidance.

State and offense-dependent. Cards may provide legal protection or affirmative defense, but not blanket immunity. Consult an attorney for legal questions.

Each state determines acceptance of out-of-state MMJ cards. Check individual state laws before traveling.

Physicians available 8 AM–10 PM local time daily. Customer support: 5 AM–10 PM weekdays, 10 AM–10 PM weekends. Holiday hours may differ.

With NuggMD, you only pay if you're approved! Pricing varies by state.

No. Insurance doesn't currently cover medical cannabis or evaluations, though some states are developing legislation for coverage.

Major credit/debit cards accepted. HSA/FSA eligible. Itemized receipts provided for HSA/FSA payments.

No. Pricing is transparent. State registration fees are separate and clearly disclosed.

Cancellations before evaluation incur a $10 processing fee. Most states allow refunds within 30 days if unsatisfied. California permits 14-day refunds if cards haven't been used at dispensaries. Refunds unavailable after practitioner issues recommendations.

Select your state and click 'Get Your Card.' Answer preliminary health questions, upload photo ID, and provide payment. You'll enter a virtual waiting room where a physician connects with you. Upon approval, receive registration instructions and possibly a PDF recommendation.

Daily 8 AM–10 PM local time. Support chat available 5 AM–10 PM Pacific time.

After submitting pre-evaluation info and photo ID, you enter the virtual waiting room for face-to-face remote connection. Phone evaluations available in some states.

Yes, emphasizing patient care and answering questions about conditions and cannabis use.

A majority of NuggMD evaluations are completed in around 15 minutes, though duration varies by individual needs.

Most devices have built-in cameras. Support assists with technical issues.

Only in states permitting phone-based evaluations. Contact support for state-specific options.

Phone evaluations available in some states. Contact support about alternatives.

Government-issued photo ID and U.S. phone number. Acceptable ID varies by state.

Some states require only ID and phone number. Others need medical records (prescriptions, letters, x-rays). Recommend having records accessible.

No. This protects patient privacy.

Yes. You may use NuggMD after previous providers or services.

The recommendation is step one. Most states require separate registration before obtaining the card.

Varies by state. Most require state registration first. Consult your state page or support.

No. These are legal documents recognized statewide. Only renewal changes dates.

Most states require individual submission. NuggMD provides step-by-step instructions.

Timeline varies by state.

Yes, most states require annual renewal. NuggMD sends email reminders.

Yes, same process and pricing as initial evaluation, entirely online.

Most (not all) states charge renewal fees and require re-evaluation annually.

Potential advantages include: access to additional dispensaries, sales tax exemptions, legal protections (varying by state), parental rights protections, higher possession limits, expanded cultivation rights, earlier purchasing age (18 vs. 21).

Some states accept recommendations; most require official cards for purchases.

Varies by state. Check state websites or Patient Guides for limits.

Not all states permit cultivation. Those allowing it typically limit patients to six or fewer plants. Review state rules.

Varies by state with different limits. Check state regulations.

Varies from prohibited to allowed in cigarette-smoking areas to lounges. Consult state laws.

Verify online at https://app.nuggmd.com/verify.